Support
product retirement policy
Software support is offered in accordance with our product retirement policy. If you are not using the latest version of a TAS program, please see our product retirement policy for full details of the support options available to you.
Most TAS customers successfully install, and use our software all by themselves. After all, that's how the software was designed - to be easy to use. Yet every week our Software Support Team takes over 1,500 calls and helps people like you with accounting and payroll questions.
Our Software Support Team consists of experts thoroughly trained in every aspect of TAS programs. When you call, it's like having a TAS expert sitting right next to you and explaining anything you are not sure about. It's the best and most time-effective way to help you get your accounts and payroll 100% correct and help you understand how to use all the powerful functions, features, reports etc. that the software has to offer.
Our Software Support Team also appreciate how valuable your time is to you, and that you want clear, easily understood answers. Plus, they keep track of all the questions you've asked and answers you've been given, so each time you call, regardless of who you speak to, they are aware of all the issues you've already faced so you won't have to explain your situation again.